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Here's how to reach us if you have questions about Unemployment Insurance, or need help with an application or claim.
The local phone numbers below all go to the same place. Local phone numbers are offered as a courtesy for callers who are charged more for long-distance calls.
If you are in a phone queue, you will not move ahead by trying one of the other phone numbers.
If you hang up to call a different number, you will lose your place and move to the end of the line.
Camden 856-614-3801
East Orange 973-680-3518
Elizabeth 908-820-3969
Hackensack 201-996-8021
JerseyCity 201-217-4602
Neptune 732-775-5131
New Brunswick 732-937-4525
Newark 973-648-7601
Newton 973-383-4432
Passaic 973-458-6724
Paterson 973-977-4307
Perth Amboy 732-937-4525
Phillipsburg 908-859-5467
Plainfield 908-412-7779
Pleasantville 609-441-7581
Randolph 973-328-6490
Somerville 908-704-3366
Thorofare 856-853-4177
TomsRiver 732-286-6460
Trenton 609-292-6800
Vineland 856-696-6591
North New Jersey: 201-601-4100
Central New Jersey: 732-761-2020
South New Jersey: 856-507-2340
Out-of-state claims: 888-795-6672 (you must call from a phone with an out-of-state area code)
New Jersey Relay: 7-1-1
Submit a request for information through our online form.
One-Stop Career Centers remain closed throughout the state due to ongoing concerns for the health and safety of our customers and staff.
However, starting August 10th, we will be offering a full suite of online and telephonic job-seeker services. Please check back for updates.
Finally, for those looking for work, there are immediate openings in industries such as food distribution, health care and warehousing. Visit New Jersey's jobs portal at jobs.covid19.nj.gov for more information.
Division of Unemployment Insurance, Customer Service Office
New Jersey Department of Labor
PO Box 058
Trenton, NJ 08625-0058
Note: All times given in Central Time.
General Questions
24-Hour Account Information Line
800-453-2265
- Branch Locator
- Email Us1
- More Info
Speak With A Customer Service Representative
855-659-1656
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Online Banking and Mobile Banking
Online Banking and Bill PaY Customer Support
800-986-2265
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat. | 8:00 a.m. - 4:00 p.m. |
Mobile Banking Customer Support
844-782-7206
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Online/Mobile Banking Password Resets
800-986-2265
7 days a week 5:30 a.m. - Midnight (excluding traditional holidays).
Small Business Online Banking
800-986-2265
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Report Suspicious Emails
To report a suspicious email that uses Commerce Bank's name forward to phishing@commercebank.com1
Personal Account Information
Commerce Brokerage Services, Inc.
800-772-7283
Personal Accounts & Services
800-641-2265
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Personal Loans and Home Equity Lines of Credit
800-449-9829
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
PERSONAL LOAN WEB PAYMENTS
866-658-9333
| 24 Hour Online Payments |
Mortgages - New Loans and applications
800-903-3210
| Mon-Fri | 8:00 a.m. - 5:00 p.m. |
mymortgage@commercebank.com1
Mortgages - Existing Loans
800-821-0083
| Mon-Fri | 8:00 a.m. - 5:00 p.m. |
ask.cbm@commercebank.com1
Student Loans
800-666-3910
| Mon-Fri | 8:30 a.m. - 8:00 p.m. |
Money101@commercebank.com1
Health Services Financing (HSF®)
855-893-1292
Log in to Online Banking
Activate Online Banking
Make a One-Time Payment
Credit, Debit & Prepaid Cards
Myspending Card®
888-373-2883
| Mon-Fri | 8:00 a.m. - Midnight |
| Sat | 8:00 a.m. - 4:00 p.m. |
From outside the U.S. call collect: 314-514-6299
LOST OR STOLEN MYSPENDING CARD®
888-373-2883
Debit Card
800-617-7480
| Mon-Fri | 8:00 a.m. - Midnight |
| Sat | 8:00 a.m. - 4:00 p.m. |
From outside the U.S. call collect: 314-514-6299
Lost or Stolen Debit Card
800-617-7480
(24 hours a day)
From outside the U.S. call collect: 314-514-6299
Consumer Credit Card
800-645-2103
(24 hours a day)
From outside the U.S. call collect: 314-514-6299
Lost or Stolen Consumer Credit Card
800-645-2103
(24 hours a day)
From outside the U.S. call collect: 314-514-6299
Trust Services
Private Banking Information
The Commerce Trust Company Customer Support
877-605-7490
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
ctc.techsupport@commercebank.com1
Commerce Brokerage Services
800-772-7283
| Mon-Fri | 8:00 a.m. - 4:30 p.m. |
CommerceBrokerage@commercebank.com1
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Student Services
Student Loans
800-666-3910
| Mon-Fri | 8:30 a.m. - 5:00 p.m. |
Money101@commercebank.com1
Student Banking
800-453-2265
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Money101@commercebank.com1
Small Business / Commercial Banking
Small Business Checking
866-365-9346
Capital Markets
800-548-2663
capitalmarketsgroup@commercebank.com1
Treasury Services & Commerce Connections®
800-207-0886
Correspondent Banking
800-892-7100
Dial 8 then ext. 22488 or 816-234-2488
Foreign Exchange Trading Desk
800-892-7100
Dial 8 then ext. 22610
Foreign Currency Services
800-892-7100
Dial 8 then ext. 22519
International Services
800-892-7100
Dial 8 then ext. 22608
Merchant Services
800-828-1629
Questions? Nick allen (power trip button bar)the initials game on. Reach out here.1
Credit Bureau Disputes
Credit Cards & Consumer Loans
Credit Bureau Disputes Representative
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form - Credit Card Consumer Loan[PDF]
Fax: 816-760-3748
Deposit/Savings Accounts/Chexsystem
Credit Recovery Dispute Representative
PO Box 419248
Mailstop: KCREC-10
Kansas City, MO 64141-6248
Credit Report Dispute Form - Deposit Savings Chexsystem[PDF]
Fax: 816-234-7021
1st Mortgage Loans - Commerce Bank Mortgage
922 Walnut, Suite 1100
Mailstop: TB11-CM3
Kansas City, MO 64106
Credit Report Dispute Form - Mortgage[PDF]
Fax: 816-234-2479
Phone: 800-821-0083
SBA-Small Business Administration Loans
SBA Commercial Credit Disputes
1000 Walnut, BB4-4
Kansas City, MO 64106
Credit Report Dispute Form - SBA Loans[PDF]
Fax: 816-760-8760
Student Loans
Our student loan servicers handle credit disputes.
Credit Report Dispute Form - Student Loan Services[PDF]
Phone: 800-666-3910
VISA ICS/ADVANCED RESOLUTION SERVICES, INC.
Credit Bureau Disputes Visa ICS/ARS
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form — Visa ICS report[PDF]
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To Request Information or Report an Error on Your Mortgage or Home Equity Loan
To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to:
Contact Us Page
Mortgage
Commerce Bank Mortgage Corp.
922 Walnut St, Suite 1100
Mailstop: TB11-CM3
Kansas City MO 64106
Home Equity Loans
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Installment Loan Customer Service
PO Box 411647
Kansas City, MO 64141-1647
Disclosures:
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1 To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
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